"Leisa. Just a short note to let you know how delightful my experience has been working with you. I was very impressed when you spent considerable time on the telephone with me to ascertain just who I was and what I was looking for. And now you've shown that you take your position very seriously and can deliver on promises. I've dealt with several other people, but have not experienced anything approximating the personal touch and personal service you bring to the business relationship. You've spoiled me; I won't work with anyone else in future. Thank you very much indeed."